This full day seminar course is designed for health care workers working in moderate and high risk environments.  It is based on best practices employed by progressive, harm-reduction focused organizations as well as Taves' 20 years experience working in the field.  

The course will cover the following topics:

-Recognizing the causes and signs of escalation in patients, clients and their family members. 
-Assessing risks in your environment, task, and patient behaviour and history.
-The role of accurate and effective documentation in violence prevention.
-Building rapport through easy to apply respectful communication techniques.
-De-escalation strategies that support clients to feel safe and secure.
-Understanding how to minimize the chance of escalation while working within a client's personal space. 
-Basic techniques for defending against strikes and grabs by physically re-active patients.